Smart Team hosting service let me down again!!!

17 Aug

Posted by Jayce as Networking, Web

I do not want post this. I have been thinking of posting this but I changed my mind and give Smart Team some chances. But I am really disappointed with Smart Team hosting service. Jayce Ooi’s Paradise had been down for more than 5 times last few days. And the down time was more than 2 to 3 hours each time. They did not fulfill 99.8% server uptime and 99.9% network uptime. This is what the SLA stated. I am fine with system reboot during system maintain such as apply patches for better security or performance. But not like 3 hours.

Hey, Smart Team tech support! If you guys read this, remember this! I am an Information System Engineer in MNC. I managed more than 20 servers in my lab. None of them have more downtime than yours. Come on, you must detect the error before your customer tell you. What is 24/7 server monitoring mean? Why there is no reply when I call or email or even online chat? The server uptime never more than 2 weeks. System uptime is 2 Hours and 14 Minutes for the moment. Whenever I say I want a stable server, you ask me to change to yours priority server but all the features is the same except the price. So what is the meaning?? I wonder…

Sorry for all the rude words. I really cannot accept after more than 5 times server down in less than 2 week time frame. And forgive me also as the stock market did not perform well lately. (I will kill anybody if they make me angry. Yes, I mean it. ) Hmm… I am fine now after writing all of these down. OK…

By the way, I will keep everyone update on Smart Team server uptime statistic from time to time.

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11 Responses

Pages: [1] 2 »

hafreze

August 18th, 2007 at 6:24 am
1

thank you for the visit. well, I’ve been used http://www.sultanhost.com for almost 2 years. Based on my past, my websites facing downtime for 2 times, due to the maintainance. Maybe you should consider other reliable hosting company.
Jayce

August 18th, 2007 at 9:55 am
2

I might consider change to a better hosting company if Smart Team let me down again without any good reason.
Jayce

August 18th, 2007 at 11:40 am
3

Finally… Smart Team changed server for me. This server’s system uptime == 63 Days, 1 Hours and 6 Minutes. This is the same server as bernie.net.my (server that my friend website reside in) I sign up with Smart Team because of my friend else I will use other hosting service.
Vincent

December 6th, 2007 at 8:07 pm
4

Server down is indeed a BIG problem for a popular website like blog and e-commerce, I faced same problem as you before… but it is all fixed now…
Jayce

December 6th, 2007 at 9:08 pm
5

I hate server down. Anyway, SmartTeam did not offer the cheap package that I using now. Therefore, I will change to another better and cheaper hosting next year.
Wing Loon

December 15th, 2007 at 4:01 pm
6

I hate server down too. May I know which package you signed up with them? Starter Pack? Priority Hosting?

I will be changing my hosting to a different server located in US under the same provider early next year,
Jayce

December 15th, 2007 at 4:55 pm
7

The package I am using right now is not longer available from SmartTeam anymore. Therefore, I decided to change to another company next year.
SmartTeam Starter Pack and Priority Hosting still cannot compete with the one that I am going to subscribe.
Sham

May 11th, 2008 at 5:31 pm
8

Hello Jayce,

Same to me too, Smatteam give me alot of problem. Even i need to open my ftp account and create new ftp account. Now, this hosting give me new addict, can not open FTP and create new ODBC.

I think they can’t handle this problem already,, what should we do… I very disappointed with this hosting.
Jayce

May 11th, 2008 at 6:37 pm
9

Just change your hosting company lo. I changed to HostMonster.com already.
iCalvyn

July 19th, 2008 at 1:27 pm
10

some time they calculate average by year or by every 5 year, so at the end, the uptime still more then 99.5%