King of complain is backed!!!

21 Sep

Posted by Jayce as Ramblings

Hi everyone, I am back. It had been so long since my last post. More than 2 weeks. Well, only Darren missed me. He asked me why no post lately on his comment. Thanks Darren, I will keep update it.

I am king of complain. Don’t know why… I do like to complain. Ha… Ha… Ha… There are a lot of company that did not perform well. I am dealing with several company such as Citibank, HSBC, Canon and Advertlets currently. Some of them did response me well but some of them didn’t. Overall, I can said that their service is slow. I still can accept slowness since we are Malaysian. We are all slow slow people. However, I cannot accept no response after several enquiries. Pity on that company…

I will update all of them when I got latest update. Actually, complain or bad feedback will help us to improve. I like to hear feedback from others. Good or bad… It sure will help me to improve myself more.

Complain == Improvement

Share and Enjoy:

17 Responses

Aaron

September 21st, 2007 at 5:39 pm

Yooo Jayce, which dept / person you are dealing with in HSBC? Maybe I know them
Jayce

September 21st, 2007 at 7:32 pm

Huh? You know someone from HSBC? I am dealing with Lalita Sinniah, HSBC Online Customer Service Officer most of the time. I did deal with a Chinese guy but I forgot his name already.
Josh Lim

September 22nd, 2007 at 3:45 am

Good luck with your benchmark, we will always endeavour to improve our service Let me know personally (at this e-mail) if any of your requests ever go unanswered, and I will look into it. Cheers.
Darren

September 23rd, 2007 at 1:09 pm

Hehe, do u meant i’m complaining towards u for delaying post haha. Actually this all have quite a gud performance compare to goverment department. When u deal with goverment then most worst. besides my university also having a lousy performance, every request need to wait for 7 working days which i hate a lot and sometime delaying the work till 3 week for a simple transcript.
Jayce

September 23rd, 2007 at 7:13 pm

Hi Josh, thanks for dropping by… If not mistaken, the last mail I sent to you was on Sep 7, 2007 8:47 PM. And no reply from you since then.
Jayce

September 23rd, 2007 at 7:25 pm

Hi Darren, I have no hope for Malaysia government department. I won’t complain to them at all. Do they improve after complain? NO!!! As long as they have done my work in the end, I am happy. Slowness is expected in Malaysia government department.
However, most of the private company will accept the bad feedback and improve themselves. Just like Citibank, it did improve its service after some feedbacks. I like to deal with this kind of company.
Let’s wish that Malaysia really BOLEH…
Darren

September 24th, 2007 at 12:03 am

Haha… yea we gonna wish them really BOLEH, but now ramadhan sure more slower.
jacey

September 24th, 2007 at 5:54 pm

=)

“complain = improvement”

I am a big whiner myself (oops!), so I HAVE to agree with you…
Jayce

September 24th, 2007 at 9:11 pm

Hi jacey, your name is almost same like me. Just my ‘y’ is in the middle.
Jayce

September 27th, 2007 at 8:16 am

Yeah… I sent email to josh.lim@advertlets.com, info@advertlets.com and ovidia.wang@advertlets.com on Sep 26, 2007 9:51 AM. Let’s see what is their response on my case.
Jayce

September 27th, 2007 at 6:40 pm

Here were what I got from Advertlets…

Hi Jayce,

We noticed a significant amount of click fraud until the end of August.
Hence, both cashout requests for July and August are denied.
You can continue earning with Advertlets, and cash out in future â€“ but if you commit any more click fraud, we will have to terminate your account. Please take this as the last, and final warning.

Regards,
- -
Advertlets Support
Jayce

September 27th, 2007 at 6:42 pm

Then my reply to Advertlets support…

Hi Advertlets Support,

Can you give me all the click fraud details? I would like to know more about how Advertlets determine that my site have significant amount of click fraud.

FYI
I have RM50 from http://www.jayceooi.com/2007/05/30/advertlets-review/
RM20 from http://www.jayceooi.com/2007/06/23/lucky-want-to-be-a-superstar-do-you/
and RM20 from http://www.jayceooi.com/2007/07/24/hey-starceleb-roadshow-is-near/

And now you said that I cannot cash out due to click fraud? I demand a good explanation with click fraud data.
=)

Thanks.

Jayce
Jayce

September 27th, 2007 at 6:43 pm

Finally, I got reply from Josh himself…

Hi Jayce,

Unfortunately, it is not our policy to release click fraud details. If required to in a court of law however, we have sufficient evidence, and very clear ones at that that would hold up to expert examination. Revealing how our system works would give click frauders more information to commit further misdoings, more efficiently. What is clear though, is that basically you have been clicking on your own ads, until the end of August, and a LOT of your earnings are invalid.

RM90 will be credited back into your account for the reviews, but we cannot reimburse you for fraudulent earnings. We are aware that they might not be all fraudulent clicks, but the percentage of fraud is high. Hence, rather than terminate your account immediately, we are disqualifying the amount as a deterrent, penalty, and a warning â€“ and a final one at that.

Thanks, hope you understand.

Regards,
- -
Josh Lim
Jayce

September 27th, 2007 at 6:45 pm

Ha… Ha… No word for Advertlets from me…
No complaint == No improvement
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