Posted by Jayce Ooi as Ramblings
Citibank Malaysia lets me down again. Yup. This is not the first time and I think it will not be the last time too. The story started like this…
A Citibank officer called to confirm with me which gift that I want when I signed up AirAsia-Citibank credit card. I selected free 2GB Philips MP3 Player (Model SA1928). After few days, I received a SMS from Citibank that I will receive free gift within 8 weeks after my AirAsia-Citibank credit card approval. However, I did not receive it yet after 8 weeks. Therefore, I wrote to Citibank to ask.
Here was Citibank Malaysia reply…
Thank you for your e-mail dated 12/11/08 regarding MP3With regards to your inquiry please be informed customer need to fill up order form and send it our agent in order for them to send the item to your good self. Kindly provide your fax number or external email address, we will send said form
I hope that the information I have provided is clear. If you have any inquiries please email us.
Thank you for using Citibank Online and have a nice day.
Gopinath Goval (Mr)
Internet Support Service, Citibank Berhad
Order form? What is that? A Citibank officer already asked what gift that I want and I told her too. You are asking me to fill in an order form while I did not receive any form at all in the first place. Are you willing to give me the free gift?
What kind of service did you get from Citibank Malaysia?