Altec Lansing VS4121 does not have console gaming Y-adapter in Malaysia?

Altec Lansing VS4121 does not have console gaming Y-adapter in Malaysia?

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Altec Lansing VS4121 does not have console gaming Y-adapter (Y-cable) in Malaysia? Is this true? YES!!!

I brought one on February. I was shocked when I discover it does not have Y-cable included. The box and manual state that the cable is included. I sent an email to Miss Wang Chin Chin at Ban Leong Technologies Sdn Bhd. She did not reply me. Therefore, I made complain to csupport@alteclansing.com. Julio Vargas from Altec Lansing Customer Support did not response well with my questions.

I felt upset.I filed a report to Pusat Khidmat Aduan Pengguna Nasional (NCCC). After few weeks, I got a letter from NCCC. It had sent a complain to Ban Leong Technologies Sdn Bhd about this issue. Some guy from Ban Leong Technologies Sdn Bhd called me last Friday. He said that the cable was not included. And Miss Wang Chin Chin did not receive my email. He already told all the dealers in Malaysia to tell consumer that cable is not included. I was not satisfied with his answer. After arguing for some time, he said that he will send the Y-cable to me for free. Wow, that’s great. Is this mean that Ban Leong Technologies Sdn Bhd is guilty for not include Y-cable in the first place? I do not have the answer. Do you?

I received the cable this afternoon. Thanks Ban Leong Technologies Sdn Bhd for the cable I guess. :P Or I deserve to have it?

Anyway, does anyone in Malaysia also face the same problem as I? You cannot find your cable in your speaker box. Login to NCCC to file a report. Ops… Did I mention that Miss Wang Chin Chin is the GM of Ban Leong Technologies Sdn Bhd? No wonder she did not read my email. :P

  • http://www.ebernie.net Bernie

    I think being the GM of a company means you *must* read emails from your customer, not the other way around. Kudos for having the guts to lodge a complain and follow up.

  • chris

    hmm.. bought the set and realise it wasnt in it.. then found your website when searching for info regarding this… do you have ban Leong’s address? I’d like to make an aduan as well.. thanks

  • http://www.jayceooi.com Jayce

    You can get it from Altec Lansing website. Wish you good luck to get your cable lo. :)

  • harris

    i bought pc speaker octane 7 buzzing noise from my woofer…… after a few hours of usage…… already sent to ban leong …they said no problems….. i recall they dont even ask me the origin of the problem. help