How to upgrade Samsung Galaxy S3 firmware with Samsung Kies?

How to upgrade Samsung Galaxy S3 firmware with Samsung Kies?

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You can upgrade Samsung Galaxy S III firmware through OTA method. However, you might not get OTA notification about new upgrade. And “no update available” prompted when you checked for update manually. No worry, there is another official way to upgrade Samsung Galaxy S3 firmware ~ through Samsung Kies. Basically, just launch Samsung Kies application at PC or Mac. Then plug in USB cable to your Samsung Galaxy S3. Continue the firmware upgrade by follow the onscreen instructions. Still don’t get it? No worry, just follow my picture step by step guide to upgrade Samsung Galaxy S3 firmware with Samsung Kies…


New Samsung Galaxy S3 firmware available

You will get a pop up if a new firmware version is available when you connect Samsung Galaxy S3 to Samsung Kies. Just click Update to start the firmware upgrade process.

Or click Firmware upgrade if you miss the pop up.

Read all the instructions carefully. Then check I have read all of the above information. Finally, click Start upgrade.

Downloading and preparing firmware upgrade components will take few minutes only.

This is the slowest step of the whole processes. Samsung Kies will download the whole Samsung Galaxy S3 firmware from Samsung server. Usually, Samsung Galaxy S3 firmware size is around 600 MB to 900 MB. Unlike OTA update which usually around 50 MB in size. So take a cup of coffee if you have a slow Internet connection. Mine took around half an hour on 4 Mbps Internet connection.

Your Samsung Galaxy S3 will boot into Odin Download Mode during this stage. Note – Don’t disconnect the USB cable. This process should take less than 10 minutes.


Firmware upgrade complete

Your Samsung Galaxy S3 will reboot by itself after firmware upgraded successfully. That’s all. Enjoy the latest official firmware for Samsung Galaxy S3.

  • http://www.dailysmartphone.net Prasad

    Thanks for sharing this Galaxy S3 upgrade, i was looking for it from few days. Thanks

  • Jamali

    Hi Jayce,

    I am grateful to stumble upon your website, very helpful. I am new to SGS3 too.

    I have successfully root my SGS3 recently. Then come this new firmware upgrade.

    I did receive notification to upgrade and tried to upgrade over wifi (20Mbps Unifi) twice, but failed. I am not yet trying using Kies.

    Is it because of the SGS3 has been rooted that I could not upgrade the firmware?

    Thanks for your advice.

    Jamali

    • http://www.jayceooi.com Jayce

      Hi Jamali, from what I heard. Yes, OTA won’t with CWM (rooted). Try Samsung Kies.

  • Jamali

    Hi Jayce, thanks for your response. I will do that. If I do it through Samsung Kies, do I need to root again?

    • http://www.jayceooi.com Jayce

      Yes Jamali.

  • totoro

    Hi Jayce,
    Thanks for the guide.
    I have one question, is the new S3 firmware upgrade will be override by re-root?

    • http://www.jayceooi.com Jayce

      What do you mean by override by re-root? Rooting only grant you root access. It won’t replace your existing firmware.

  • Minh

    Hi Jayce,

    I got my GT-I9300 several days before. At that time, I could connect the device to my PC (Windows 7) via Kies, so the S3 firmware was updated. However, since then, it has been unable for Kies to recognize my S3 any more. Kies always shows “connecting” every time I mạke a cable connection between my S3 with the computer. Moreover, when I connected my phone with the computer, a number of cable drivers was installed. However, the “SAMSUNG Mobile MTP Device” was never installed successfully.

    Could you please help me to fix this problem, please.
    Thank you.

    • http://www.jayceooi.com Jayce

      Hi Minh, try to upgrade Samsung Kies to the latest version see.

    • Minh

      Hi Jayce,

      Thanks for your response. My Samsung Kies version is now 2.3.2.12054_20. But the problem still occurs. Do you have any idea ?

      • http://www.jayceooi.com Jayce

        Something might be wrong with your Windows. Try on other PC see.

      • Darren

        You should flash back to the stock recovery mode. then kies will recogise.

      • Chris

        USB debugging on?

  • Minh

    It is so fun. The problem is solved, but my Windows are ok, for both of my computers. The trouble only better only when I choose manufactory-reset for my phone. Then, it works. :D

  • dylan

    Hi i bought sgs3 from the singaporian samsung agent it is GT-i9300 but has some carrier apps .as im a biginner i wanna know if this is a international network unlocked phone ?

    • http://www.jayceooi.com Jayce

      Singapore unit should be factory unlocked version. You can try other SIM card on it see.

  • Mohamed

    hi

    i upgraded my phone it show me 100% then it disconnect from kies and i cant connect again , but my phone still Odin Download Mode , and it taking too much time more than 1 and half hour already pass ?

    and i dont know what to do , should keep waiting or what

    • http://www.jayceooi.com Jayce

      Since it already disconnected from Samsung Kies. You can try to reboot your phone.

      • Mohamed

        thanks a lot for your quick response , it work
        and there is another update to be done ^_^

        Thanks again

        • Mohamed

          Hi again :
          actually its not upgraded :( , its the same thing happen every time
          also its different firmware than the one in the pics you post
          current : PDA:LE9/PHONE:LE8/CSC:LE9
          new : PDA:LF2/PHONE:LF2/CSC:LF1

          sorry for disturbance but i just got my device two days ago

          • http://www.jayceooi.com Jayce

            Hi Mohamed, you need to consult Samsung Support in this case.

          • jad

            Mohammed where do you live, it depends on where you live you might have to change the sales code for your device

            • KB

              Friends,
              I have a similar problem as Mohammed.
              i bought my phone from Amazon this week and while i try to upgrade it, it stops at 100% and stays there..
              After looking around my CSC code seems like it is DBT (Germany), n i do not think my phone is rooted or anything. I am not very good at all this.
              Can i change my CSC to a UK code as I live in UK?
              Any help about the CSC and firmware upgrade is appreciated.
              Thanks

              • http://www.jayceooi.com Jayce

                Hi KB, stop at 100% has nothing to do with CSC. Please consult Samsung Support on your issue.

  • Peter Q

    When I connect my S3 to Kies it shows the firmware versions but says “Your device does not support software upgrading vis Kies” I’m in the UK and I bought the handset from O2 service provider. I have not rooted or changed anything, I’m very reluctant to go to 3rd party download options, if its and offiicial upgrade why can I not use official Samsung utilities??

    • http://www.jayceooi.com Jayce

      Hi Peter, please consult Samsung Support. Your device should be able to upgrade through Samsung Kies.

  • Adrian

    I have a SGS3 rooted and it will not update via wifi , waing it to charge because on kies I cannot upgrade in “low battery” until my phone charges I have some questions :
    do I need to root again after the update?
    doe anyone knows when Android 4.0.5 wii came out?

    • http://www.jayceooi.com Jayce

      Yes, you need to re-root after upgraded with Samsung Kies.
      No Android 4.0.5 yet. Android 4.1 Jelly Bean should be out by Q4.

      • Adrian

        thanks 4 the answer, sadly another issue rises, :(( I have 35% battery and still get the low battery issue when training to upgrade, I wander how much does it needs ?

        • http://www.jayceooi.com Jayce

          Try to make it above 50%.

          • Adrian

            I am forever in your gratitude, many thanks for the tips and tricks it finally worked like a charm..

            • richard

              for future reference, samsung recommend 85% to ensure there is no shutdown during update

  • Max

    Hi, Jayce
    after i updated the firmware, i disconnect the USB cable, then my galaxy s3 show the android picture with a text
    ‘Downloading”
    Do not turn off the target”

    What should i do ?

    • http://www.jayceooi.com Jayce

      Reboot your phone since you already disconnected USB cable.

      • Chris

        I had a similar problem. Tried to upgrade 3 times with same result. Rebooted/restarted everything and still failed. I changed my cheap 3rd party USB cable for a good one and it worked straight away. So not all USB cables are equal. Come to think of it, there was a warning about not using the supplied cable in the instructions.

        • Gary

          You are right. I tried this and pulled another usb cable out that was an expensive one and suddenly it worked. Go figure

  • Leo

    keep showing failure to update on my s3. help pls? i did 3 times, and all 3 times fail. and once with connection timeout.

    • http://www.jayceooi.com Jayce

      Hi Leo, try to upgrade Samsung Kies to the latest version. Reboot both PC and phone. Then try again. If still cannot, try on other PC.

  • mehran

    hi,

    excuse me. I have a question: I have installed many applications on my phone.so if I upgrade my firmware by using this way, will my applications still remain or all of them will be deleted?!.

    thanks.

    • http://www.jayceooi.com Jayce

      Still intact if everything go smoothly.

  • mehran

    many thanks for your quick reply.

  • Sarah

    Hi

    I had some trouble downloading this new upgrade at first, it kept failing again and again. Then I read you can’t have your phone rooted. So, I unrooted it, downloaded the new firmware (it actually worked this time) and I now have the new firmware on my phone according to my phone’s information. But I can’t see any of the updates that are supposed to be there now i.e. no brightness display icon/setting in the drop down notification bar. My phone has no problems or anything, just curious as to why nothing new has showed up.

    Do you possibly know what could have caused this? I wonder if anyone else has had this problem?

    Thank you.

    • http://www.jayceooi.com Jayce

      Brightness bar at notification is available for certain region firmware only.

  • Sarah

    Ahh……that might be it. That’s a shame. But my phone is still working well which is the main thing. ^_^

    Thank you very much for your help.

  • mehran

    hello.

    I have a problem with this solution. actually when I click on start upgrade, suddenly the connection between the phone and Kies lost! and turns in to disconnected! how can I fix that?
    Thanks.

    • http://www.jayceooi.com Jayce

      Hi mehran, try to upgrade Samsung Kies to the latest version. Reboot both PC and phone. Try again.

      • mehran

        thank you.
        it is lastest version I upgrade it 3 days ago and I reboot my pc and my phone but the problem is still exist! what can I do?!

        • http://www.jayceooi.com Jayce

          Hmm… Try on other PC then. If still cannot, please consult Samsung Support.

          • mehran

            ok.thanks

  • Suraj

    Whats in the latest lf1 upgrade? Is it really worth upgrading?

    I heard that the camera shutter sound cannot be disabled in the upgrade – is this true?

    • http://www.jayceooi.com Jayce

      Different region have different new features. You need to try it yourself to find out.
      No idea.

  • Imad

    Hello,

    I have Galaxy S III and few days ago I received a software update notification and I asked to remained me after 6 hours, when I connected the phone to WIFI a message of no upgrade available appears, after one day, I checked if there is a software update and the following message appears ” Failed to update firmware due to network or server problem.”
    I connected my phone to Kies and follow your above instruction but after Kies download the firmware the following message appears in Kies “Faild to run firmware upgrade. Unknown error occured”

    What can I do?

    Thanks

    • http://www.jayceooi.com Jayce

      Hi Imad, try to upgrade it again. If still cannot, please consult Samsung Support.

  • Imad

    Hi Jayce,

    I found the issue and I updated my phone.
    The issue was that I had Nokia OVI suite installed in my PC, I removed it, restart my PC and its worked :)

  • gs3user

    Sir im using kies in my laptop with vista os.im almost halfway through the process but it also prompt error then i press ok then all stop’s.please advice me what to do..thanks in advance

    • http://www.jayceooi.com Jayce

      Hi gs3user, please upgrade Samsung Kies to the latest version. Reboot both PC and phone. Then try again.

      • gs3user

        I already upgraded my kies sir and done rebooting both my pc and cp but still same thing happen :-(

        • http://www.jayceooi.com Jayce

          Hi gs3user, please consult Samsung Support in this case.

  • ian

    Jayce,
    is kies the slowest ever?? or is it just me? takes ages to connect to the device…& when it does the operation is miserably slow. i have intel i5 processor with 4 gb ram ssd drive ultrabook, relatively new pc.
    ok, so once i connected it prompted for a firmware update. prompted to back up before updating firmware. back it self was not possible for some reason. was fed-up & decided to go in for the update instead… it happened partly on the phone & for some reason hung up midway… & started displaying a message “firmware upgrade encountered an issue. please select recovery mode in kies & try again.” does not connect to kies at all. neither does the phone re-boot soft or hard… its been well over 4 hours & furstrating to a point, i feel like returning the phone. i am now stuk with a phone that has the above message dispalyed. phone does not come on neither does it go off!!! i need help.
    please.

    • http://www.jayceooi.com Jayce

      Sorry ian, I did not face your issue before. So can’t help much. Please consult Samsung Support. They will surely can help you.

  • Scilla

    Jayce,

    I have two issues.

    1. I bought my phone from an online store and they said it came from a different country. The phone came with Vodafone widgets and apps, and restoring factory settings doesn’t get rid of these apps. My country doesn’t even have Vodafone. Is there any way of getting rid of these apps permanently so that it won’t be part of my phone (even after resetting to factory data)?

    2. The first time I turned on my phone, there was a notification regarding a software update. I was able to update my firmware after clicking the notification. BUT.. now that there are newer updates, if I check updates manually in my phone, it says “No update available”. How do I fix this? My current build number is “IMM76D.I9300BUALF1″

    Hope you can reply soon.

    Thanks!

    • http://www.jayceooi.com Jayce

      1. Install other region firmware.

      2. Use Samsung Kies to upgrade.

      • Scilla

        So if i live in Philippines, what firmware do I download? Sorry for the questions. I’m new to android.

        • Scilla

          And do I also use Samsung Kies to download other region firmware?

          • http://www.jayceooi.com Jayce

            No, Samsung Kies only upgrade your current region firmware.

        • http://www.jayceooi.com Jayce

          Up to you…

          • Scilla

            So where can I download other region firmware?

            • http://www.jayceooi.com Jayce
              • Scilla

                Thanks a lot, Jayce! I admire you for your quick responses.

                One last question, If i live in the Philippines, what should my CSC be? My girlfriend’s CSC startes with the letter “O” (I9300O***). Is that allowed for the Philippines?

                • http://www.jayceooi.com Jayce

                  Should be OLB. By right, you can install any other region I9300 firmware.

                  • Scilla

                    Yes, her CSC OLBBLF1. I can’t seem to find where I can download it. :/

                    • http://www.jayceooi.com Jayce

                      If you can’t find it at XDA, get it from SamMobile.

  • Ian

    Hi Jay,
    thank you for the link. This is precisely what i had done. I had done everyting right to the extent of using the phone in airplane mode so that the download is not imterrupted with calls. The download on the pc it self seemed like ages to happen (note: wired network speed of 8mbps, ultrabook intel i5 4gb ram bought a month ago, no issues with it at all) it reached a point where the status bar on the phone & pc never seemed to budge. I just blamed it on kies & left things as they were for an hour & a half, in a bid, again, not to interrupt anything. The phone u0-pgrade status bar just did not change, it got stuck on the status screen. soft reset, hard reset to no avail. Kies on the pc hung too, its good that ctrl+alt+del works wonders on the pc.
    Another issue with samsung, it does not have the convenience of contact transfer from one phone to another like the one HTC has. Switch it on the first time & it prompts you for transfer from old phone. within 2 minutes all contacts are transfered via bluetooth. Sync my old phone (Iph 4) to outlook/google then use the ever so slow kies for outlook transfer??? & the google sync!! is there any other way?? PLEASE!!!

    • http://www.jayceooi.com Jayce

      Hi Ian, you can try on other PC see.

  • Ian

    i was left with no other option than to give it back to the service centre. as i said it wouldnt soft reset or hard reset. even reconnecting the battery wouldnt help. it was in a useless state so using another pc was out of the question.

  • Dawood

    Hi,
    That never worked for me and my firmware version is: PDA:LE8/PHONE:LE8?CSC:LE5(PAP)

    • http://www.jayceooi.com Jayce

      Hi Dawood, please consult Samsung Support in this case.

  • Dawood

    Hi,
    Thanks for your reply.
    Could you tell me how I can update the firmware of my Samsung galaxy s3
    Also why I do not recieve signal on it and it is not blocked.

    THANK YOU.

    • http://www.jayceooi.com Jayce

      Hi Dawood, please consult Samsung Support since you failed to upgrade with Samsung Kies.

  • Dawood

    Hi,
    Samsung Kies said the version on my Samsung galaxy s3 is too old.

  • saf

    my s3 version is 4.0.4
    is there any new update for my device?

    • http://www.jayceooi.com Jayce

      Just plug in your SGS3 to Samsung Kies to find out.

  • http://www.mascot.ch gerard

    Hi Jayce
    what to do if the latest upgrade of firmware via Kies hangs (in the firmware upgrade progress phase, at 77%) for the latest Galaxy 3 offered firmware?
    it has been going on for 1.5 hour now and remains stuck there…
    GT-I9300 Ver. 12.07.20.02
    best regards,
    Gerard

    • http://www.jayceooi.com Jayce

      Did your SGS3 turn into Odin Download mode? If no, just restart the whole process.

  • Ismail

    Hi jayce…
    i just want ask u something..
    after i upgrade the latest firmware on my S3
    my s3 become slow & sometime laging…
    u got solution for it?

    Thx ;)

    • http://www.jayceooi.com Jayce

      Hi Ismail, you can try to factory reset it.

      • Ismail

        ok i try ..thx jayce ;)

        • Ismail

          thx alot jayce…problem solve ;)
          Phew!~

  • Ex-iPhone

    My friend, everything looks good in pictures but in reality we get boat load of errors.. I am trying to update to latest firmware for the past 24 hours and it crashes every time. Then i have to disconnect the battery and reboot the phone.. You have to give it to Apple folks – they have their act together.. Cheers. I am not giving up on SGS3 – not just yet. Love the phone but it’s a pain so far (i am attributing it to teething issue..). Cheers.

    • http://www.mascot.ch gerard

      boy, I had same problem with G3, and the phone ended up locked. however, Kies offers a nice recovery mode program (it took 3 times to get started all right), which put it back together again and completed the upgrade. in the process, it got rid of the carrier specific software (which displays a logo and plays a tune at startup and probably does many other things unnoticed) and the phone works all right now.

  • Ex-iPhone

    Here are the details of my problem.. Still working on SoB to get the firmware upgraded..
    1) I connect and everything is good.. Kies downloads the latest Firmware
    2) As soon as it decompresses the file..
    3) I get Green Robot on my phone displayed..and
    4) In Kies I notice – it says like either “Device disconnected..” or “Device not recognized..”
    5) Pop-up window saying “Device is not recognized..” Please unplug.. take out the battery… blah..blah..
    6) I am frustrated with it.. yikes.. but I am not giving up on it.. :-D

    Cheers.. and thanks if anyone can help and advise..
    I have:
    1) Uninstalled and re-installed Kies
    2) reset phone to factory settings.
    3) drank 3 cokes and 3 coffees right at my desk… :-D

  • Ed

    My S3 is stuck at the Firmware Upgrade Progress screen @ 48% for like a good 20 minutes now. What do I do? Is this normal?

    • http://www.jayceooi.com Jayce

      Hi Ed, did your SGS3 turn into Odin Download mode?

      • Ed

        Its in the green android robot mode that says downloading if thats what you mean. It also warns not to turn off the target and the PC window says do not disconnect the cable connected to the PC :X

        • http://www.jayceooi.com Jayce

          Don’t touch it then.

          • Eva

            I Have the exact same problem upgrading stuck at 0% for more than 25 min .. on my s3 appears the green android .. plz help what should I do ? what is gonna happen if I disconnect the cable ??

            • http://www.jayceooi.com Jayce

              Wait for 1 hour. If really nothing happen, then you don’t have choice but unplug the cable. Then start to upgrade it again.

  • k

    Hey Jayce,

    Forgive me if you’ve answered this already. Searched the above comments but didn’t see anything. If i’m rooted w stock rom, can I do the update via kies or is odin the only option?

    Thanks

    • http://www.jayceooi.com Jayce

      Hi k, Samsung Kies can upgrade rooted official firmware. No OTA though.

  • Pete

    My issue is Kies fails to download the firmware update it keeps timing out – the OTA option is non functioning unlike my last phone an HTC – so Kies is the only way to upgrade! my observation is what about all the people that don’t have a pc or access to Broadband what are they supposed to do? – my last phone an HTC desire HD you just clicked check for updates in the about phone section and tell it to start – Samsung be ashamed of yourself for pushing this rubbish at your customers – this is the last Samsung phone I have

    • http://www.jayceooi.com Jayce

      Hi Pete, go to Samsung Service Center and them to update for you.

  • Chee

    Hi jayce, Im a samsung note user. Is this gonna be the same way for upgrading?
    As I am trying to upgrade my phone, half way in the upgrading progress, an error msg prompt up saying connection timeout. Its not succesful right? What should I do?

    • http://www.jayceooi.com Jayce

      Yes, firmware update should be the same for all Galaxy series devices.
      Make sure that you have good Internet connection. Then try again.

  • Pete

    Finally managed to get it to update via Kies – it turns out there was two issues – the first being it was Orange who removed the check for updates and over the air upgrade from the about section and the second being that Samsung’s servers cannot cope with the amount of people trying to update – I managed it by doing at 02:00 on a Sunday morning – – this is not a good experience as a customer – I have a call back from the service centre on Tuesday that needs me to let them know its now ok – this phone very nearly went for repair because Orange have been idiots and removed the OTA update option to save money, wonder how many people will be sending them off for repair when its not really needed.
    Thanks

  • jeremy leung

    hi jayce,
    i have a problem , i don’t know if my s3 is rooted or not..
    and i tried to upgrade my firmware from kies..it says no response from device..
    and from OTA : no update available when there is an update :(
    help plz

    • http://www.jayceooi.com Jayce

      Hi jeremy, please consult Samsung Support then.

      • jeremy leung

        hi again jayce ,
        i think i know the problem…
        the device status is : modified..
        and all my friend’s device status are : normal..
        (about device-status)
        how to reput it to normal ?? :(
        and i haven’t rooted my s3 strange

        • http://www.jayceooi.com Jayce

          Weird… The device status should be normal if you did not root it / install unofficial firmware on it.

          • jeremy leung

            ikr..
            so umm..im not being rude but.. isn’t there any way you can help me plz? :(

            • http://www.jayceooi.com Jayce

              Is your SGS3 a new one from Samsung Store? Or somebody modified the firmware already?

              • jeremy leung

                umm it is a new one from samsung store..
                and i think i did got an update but i did have to do factory reset cuz of a problem :S
                and now the device status is modified :X
                maybe i did something wrong ><'
                since the 1st time i did factory reset i have device status modified :(
                ohh and will it work if i throw my s3 ??oo'
                cuz some friends told me to do so and I'm scared to do it xD

                • http://www.jayceooi.com Jayce

                  Since it is from Samsung Store, please get help from Samsung Support directly.

  • Praj

    This may be a lame question but what do you mean by root? how do i root?

  • Anela

    Hi,
    I have one problem. When I connect my S3 to Kies it shows the firmware versions but says “Your device does not support software upgrading via Kies” I don’t know what the problem is and I would like if you can help me because my phone is so weird now. I have also problem with phone ringing. It doesn’t ring when someone call me or send me a message even though sound are on. Is that because firmware is not upgraded or?
    Thank in advance

    • http://www.jayceooi.com Jayce

      Hi Anela, did you install custom firmware?

      • Anela

        I don’t know. :/
        Can I check it somehow?

        • http://www.jayceooi.com Jayce

          Hi Anela, please consult Samsung Support in this case.

  • Anela

    Ok thank you I will do that.

  • dee

    i have a file for the sgs3 to update it to 4.1.1 (jellybean) it is an official but leaked update file for bell canada does anybody know how to install it using samsung kies? apparently there is supossed to be a way but i am unable to find it.

    • http://www.jayceooi.com Jayce

      Hi dee, you can’t use Samsung Kies to install leaked firmware. You need to use Odin.

  • Jim

    Great site! I’m going to root my shiny new S3 but not install any custom roms or kernels. Will it still be able to pick up updates via kies? And if I do a kies update does this effectively unroot my phone and supersu / cwm will be removed?

  • bobeyuno

    Hi there i Have My s3 when connected to Kies i get Device does not support upgrading via Kies, I have had it rooted at one stage custom firmware. But i recentlly flashed back to stock and un-rooted it.

    • bobeyuno

      Never mind fixed I had the wrong CSC was KOR not BTU

  • suman

    hi, I bought the Samsung S3 in UK and I already unlocked it from the service(network) provider.And I moved to Canada.Now my mobile is not working in here.what is the problem?? how can I make it working??It would be grateful if someone give me the solution.

    • http://www.jayceooi.com Jayce

      Sorry suman, I have no idea (I don’t have locked SGS3). Maybe you can consult others in XDA website.

  • shafiq

    hi, i have samsung galaxy s3. i try to update firmware with kies but i can’t its showing “failed to run firmware upgrade. Unknown error occurred.” please help me what can i do.
    thanks

    • http://www.jayceooi.com Jayce

      Hi shafiq, reboot both PC and phone. Then re-try it again. If still cannot, please consult Samsung Support.

  • james

    Hey jayce i want to ask u something if while upgrading the s3 the internet connection stop or disconnect for 2 or 4 min whats happend then my s3 will stopped working or what? And at the last step when the phone restart by it self i must disconnect the usb an that all or to disconnect and reconnect like what they said in the pic ? And thx u a lottt

    • http://www.jayceooi.com Jayce

      Hi james, no idea about the connection breakdown. It should continue to download.
      I did not disconnect and reconnect at the last stage since I don’t use Samsung Kies to sync my data. But you can do so as instructed.

  • james

    Me too i don’t use it so when he restart and the screen go on it samsung galaxy s3 GTi9300 i must disconnect the phone or wait to the setup to appear ? and that s all the phone is upgraded .

    • http://www.jayceooi.com Jayce

      Wait until firmware is upgraded. Then unplug.

  • Harry

    Hi Jayce

    I’m having problems with both OTA and Kies.

    For one, OTA is impossible for me, as I’m on orange, and apparantly they like to remove the ‘Software update’ button found under settings.

    But when I resorted to using Kies instead, I still find myself stuck; On the first computer, my phone would connect ok, and I would be prompted to update to the latest firmware. I would do this, and the stage ‘Downloading firmware upgrade components’ would begin, and reach 100%. However, as soon as this stage begins, in the background, I can see that Kies looses connection with my phone as though it were unplugged, when it infact is. When downloading firmware upgrade components reaches 100%, the window closes, and when ‘Downloading file for firmware upgrade’ stage should begin, it doesn’t – instead, Kies reconnects to my phone, and restarts the whole process, and prompts me to update again, as though I had never even tried the first stages beforehand.

    I then tried using my laptop. This did not encounter the same problem; however, when ‘downloading file for firmware upgrade’ stage was reached, it is painfully slow (4 hours for 70% – as far as it has ever gotten for me), and always fails with the error along the lines of operation timed out.

    I contact samsung support over this, they suggested to reinstall kies. I have done so, with no change. Any ideas? (This is so frustrating I don’t know why I just don’t give up, haha) Sorry for the long winded moaning.

    • http://www.jayceooi.com Jayce

      Hi Harry, you can try it on other PC see.

  • Gerry

    Hi Jayce,

    I have a rooted S3 with Baseband Version I9300XXLFB (Build NumberIM76D.I9300XXBLFB). Now I am trying to unroot the phone and get back the status to Normal (from Modified). I have already used Triangle Away to reset the flash counter.

    Can you help me with these 2 questions?:

    Can I use Kies to update the firmware? If I do so, will the Status go back to Normal or will continue to appear as Modified?

    Since I actually don´t need the root, I want to recover the possibility of recurring to the Guarantee in case it is needed.

    Thanks in advance for your reply.

  • John

    Hi
    Since 2 weeks ago my phone have started to drain the battery very quickly on stanby.
    over the night it can drop from 100% to 80, this is really frustrating!!
    i do not even have wifi and 3g on, and all my auto- synchronize is off. i have the lates uptades and i have no ide what to do…

    Any tips? Thanks man!

    • http://www.jayceooi.com Jayce

      Hi John, try factory reset it see.

      • John

        Hi again,
        i tried the factory reset, no i will wait and see….
        What is the normal battery time on standby? i know samusng say abot 700h but that just cant be true…??

        mine hardly reach 100h, and thats when i dont use the phone…

        • http://www.jayceooi.com Jayce

          No idea as actual usage is far less than that. Mine can last 1 to 2 days on normal usage.

          • John

            i figure…well i can only hope that the factory reset works..
            and
            cheers mate for all the answers, keep up the good work :) !

  • Mina

    i have upgraded my S3 successfully to the Latest firmware and Kies now is detecting that i am having the latest firmware .

    but in the setting menu in the phone ia m still having V 4.0.4 , kindly advise

    • http://www.jayceooi.com Jayce

      Hi Mina, this is normal as Android 4.0.4 is the latest firmware for your region.

      • Mina

        So when we will have the upgrade of the jelly beans 4.1 ?

        • http://www.jayceooi.com Jayce

          Maybe this month or next…

  • Mina

    Thanks alot for your prompt answer ,is there any risk if i downloaded Jelly beans for another region as you have indicated above ?

    • http://www.jayceooi.com Jayce

      No if you do it properly…

  • bestin

    hiii…i have connected my SGS3 via usb and also i am using the tethering option wi_hotspot for the internet connection…….
    when i connected to kies it’s showing a firmware update….
    when i clicked on update it showing progress till 99% afterwards it’s not showing anything..
    help me……

    • http://www.jayceooi.com Jayce

      Hi bestin, wait for a while. If still stuck there, connect to Wi-Fi router directly and restart the whole process.

      • Hadi

        Have the same issue and am already connected to wifi .. also it says do not disconnect the cable connected to the PC .. am already connected through wifi .. what shall i do next?

        • http://www.jayceooi.com Jayce

          Hi Hadi, disable antivirus software and firewall. Then try again.

  • Joseph

    Hi Jayce… I’ve done all this but when I opened My phone… It still says Android version 4.0.4. …. any help?

    • http://www.jayceooi.com Jayce

      Hi Joseph, this is normal because not all region has Jelly Bean firmware upgrade yet.

  • Joseph

    I don’t think so, here’s what happened. A few days ago the mobile said there was an update for the software, but i pressed cancel by mistake rather than pressing ” remind me later” since then whenever i wanted to update it said there was a queue & I had to wait, that’s why i used kies….

    • http://www.jayceooi.com Jayce

      New update does not mean it is Jelly Bean.

      • Joseph

        hmmmm ok thx !!

  • sam

    is there any risk to my phone if i update using these instructions also if i dont like it or doesn’t work can i go back to previous

  • Saad

    Ive installed Samsung Kies but it keeps crashing on my computer. It gives a error message that a monitoring program is running in the background and it wants me to remove it. That has to be my AVG antivirus but why does it want me to remove it?? It worked once before(with the same error) but was laggy and couldnt detect my S3 but it kept trying. It asked for a update and then it didnt work at all. I tried uninstalling and reinstalling but to no avail.
    Ill try downloading it again but please help me out here

    • http://www.jayceooi.com Jayce

      Hi Saad, please consult Samsung Support for help.

  • varg

    Hi… pls help me i need to use the USB cable to access the internet between PC and S3
    i try but no result

    • http://www.jayceooi.com Jayce

      Hi varg, better get a PC with Internet connection. Easier…

  • varg

    how can do that i need process and which items select

    • http://www.jayceooi.com Jayce

      Do what?

      • varg

        i do all that above no result. i don’t have wifi and i wanna connect the phone by USB to install the items

  • varg

    so please explain to me how can i connect the phone by USB to get the connection

    • http://www.jayceooi.com Jayce

      You can’t upgrade firmware using this method. Get a PC with Internet connection. Or consult Samsung Support for help.

  • varg

    i do that but the firmware not completed its stop on 99% and tack a long time and not finished

    • http://www.jayceooi.com Jayce

      Hi varg, please consult Samsung Support on this issue.

  • birthday

    Hello . i have a problem i have samsung S3 with the version of android 4.0.4 and i wanna update him on 4.1.1 i wanna know how ? I was install kies but not do it nothing its takes to much time to connect . How can i resolve this problem? And if you know please help me !

    • http://www.jayceooi.com Jayce

      Hi birthday, please consult Samsung Support on your issue.

  • Viktor

    Hello !
    Description of the problem and the solution for me.

    Problem:
    Downloading firmware 99% it stops nothing happens further.

    Solution:
    Before upgrade backup all data.
    Proceed without saving data and start upgrade.

  • Rob Sands

    Hi!

    Love your articles – you recently helped me unlock my samsung s3. I could do with some more help. My voicemail number is 269, when i try and change it I get an error saying ‘unsuccessful’ and it reverts back to the old number!

    I am sure it is simple, can you please help!

    Rob :)

    • http://www.jayceooi.com Jayce

      Sorry Rob, no idea about this. Try to consult your telco see.

  • titus

    When I try to update via kies it says I’m running the most current firmware available when in fact im not
    Any suggestions? Im not rooted.

    • http://www.jayceooi.com Jayce

      Hi titus, please consult Samsung Support in this case.

  • John3333

    Hi. I’m trying to update my Samsung Galaxy S3 to the new firmware but I can’t because it stopps at 99% when it’s downloading the new firmware. I am using samsung kies and my phone is bought from orange. Please tell me how can i do the update! Thanks!

    • http://www.jayceooi.com Jayce

      Hi John3333, reboot both PC and phone. Then try again.

      • john3333

        Hey Jayce thanks for your answer..i think my pc is the problem because today i tried to do my update on other pc and it succeed downloading the software but i had 26% battery so it wouldn’t let me do the update..i will try to do this again tomorrow. Anyway..thanks a lot!

  • Viren

    Hi Jayce,

    If I am degrading from latest firmware to the previous version in that case I have to go with Odin for which I am aware. When we are updating the firmware through Kies in that case entire data inside the phone remains untouch including settings & applications, now my doubt is if I am degrading my device using Odin in that scenario also my data, applications & settings will remain untouch or else everything will get erased. Please guide me in this regards.

    Thanking you in advance.

  • Frosty

    Hi Jayce,
    I’m trying to upgrade my firmware via Kies.
    Everything goes fine, download firmware works, until I’m told there is insufficient space and 3000mb is needed. !!!
    My C; drive has only a little space as it’s partitioned for OS.
    I went into Kies preferences and changed directory to my D: drive with 500Gb free.
    My phone has 11Gb internal free and 14Gb external free.
    When I tried again, I get the same message.
    Any ideas m8.

    • http://www.jayceooi.com Jayce

      Hi Frosty, try to free up some disk space at drive C. Else please consult Samsung Support.

      • Frosty

        I rebooted my PC and phone and tried again and got past that stage.
        I was told that the download was being sent to the phone.
        Then the green android man came on and all seemed well for a while.
        Then I got an error message saying the phone wasn’t recognised.
        I’m going through it all again now but it takes forever to get to that stage, and it may fail again.
        Any advice if it happens again?
        Could I download and save the firmware to my PC to save all the downloading time delays?

        • Frosty

          No same again.
          Told to remove battery etc etc and start again.

          • http://www.jayceooi.com Jayce

            Hi Frosty, please consult Samsung Support for your case. Or try it on other PC.

  • zakk

    can I update to the verizon version after installing Jelly Bean, over the air, or do I have to use this again

    • http://www.jayceooi.com Jayce

      Sorry zakk, I don’t get you. Which Verizon version? And which Jelly Bean firmware?

  • Mortagy

    now i cant update my S3 OTA as after the phone download the update it cant install it and when i go through kies …kies write : your device does not support updating via kies

  • osn132

    every time I try to upgrade the firmware it works to download components but after that it stops and nothing pops up,I’ve tried disabling the antivirus but that doesn’t do anything and my gs3 is not rooted

  • Tony

    Hi Jayce i bought my s3 with cwm in it what is that and how can i check if the phone is rooted or not? and when i update it manually it says when i rebot my phone than install is aborted or something like that what should i do please answear fast thanks in advance :)

    • Tony

      Hi if i back up my setteings via cwm and upgraded my phone will the back up disappear and will cwm stay in phone?

      • http://www.jayceooi.com Jayce

        Backup should stay in sdcard. CWM should be removed if upgraded with official firmware.

    • http://www.jayceooi.com Jayce

      Use Root Checker.
      https://play.google.com/store/apps/details?id=com.joeykrim.rootcheck

      Failed to upgrade firmware with Samsung Kies?

      • Tony

        Hi i didnt try with kies yet. What do u say if i bought the device rooted should i upgrade it and yes my phone is rooted and how can i check if it is internatnl and is every phone come rooted or not .ty for quick answear.:)

        • http://www.jayceooi.com Jayce

          Upgrade or not is totally up to you.
          Check version at Settings – About device – Model number.
          No, every phone comes unrooted by default.

  • Paul Bewsey

    My update stops at 69% and wont go any further..ive tried 8 times…same thing…any clues??

    • http://www.jayceooi.com Jayce

      Hi Paul, you can try to disable firewall and antivirus software.

  • anees ahmed

    when the downloading firmware components starts my kies changes to connect device. then once the download goes to 100% both windows close and nothing happens.

    heres a screenshot end of this process it just exits.
    im in the uk have a sim free s3

    http://androidforums.com/attachment.php?attachmentid=42058

  • almucantar

    hey, what will happen if the battery dies during the step “firmware upgrade progess”? updating via kies. thank you.

    • http://www.jayceooi.com Jayce

      Your phone might brick.

      • almucantar

        after the update, does anyone notice the battery draining faster than the time s3 is running on ICS? i thought the update included some battery saving stuff.

  • http://android-dan-saya.blogspot.com/ encore

    Hi Jayce,
    Im asking for permission to repost your images (with your name as credits of course) for tutorial in Bahasa Melayu

    here
    http://android-dan-saya.blogspot.com/2012/11/info-cara-mengemaskini-update-firmware.html

    terima kasih Jayce,

  • Firdaus

    But mine said ” This device is not supported by Kies 2.0″
    What’s wrong? Is it my device or my computer?
    I’m running a ICS Galaxy S3 and windows 7 computer.

    • http://www.jayceooi.com Jayce

      Your device. Did you install custom firmware on your SGS3?

      • Firdaus

        Successfully upgraded my firmware! Nope mine’s not installed custom firmware. It’s kies problem in my case. I don’t know what exactly happened to kies but I re-installed kies and viola; Works like a charm!
        Thank you very much for your reply!

  • Dr Adeel

    Hi Jayce,
    My problem is not related to upgrade of the firmware, but with the s3 in general, and would appreciate some help. I bought my phone last week and had my software upgraded through wi Fi a few days back.. after the upgrade when ever I receive a new sms the new sms icon show on my messaging icon but does not disappear even i read the new the message or delete all the contents of the inbox. The problem rectifies temporarily when i reboot the phone but same thing repeats when I get a new message.
    Dr Adeel

    • http://www.jayceooi.com Jayce

      Hi Dr Adeel, you can try to factory reset. It might help to solve this issue.

      • Dr Adeel

        Thanks alot for the help it solved the current problem..

  • mhack

    …my galaxy y was rooted if i will update firmware ..do i have to re-root again?

    • http://www.jayceooi.com Jayce

      Yes mhack.

  • Mario

    A much more sane application approach is to let people disconnect the phone while the firmware is being downloaded to allow them to make calls.
    I’m trying to update via Kies instead of OTA to avoid being unable to use my phone while downloading through a lousy WiFi, but just realized that the Kies approach even takes longer than OTA.

  • Rob

    Hi, I don’t know if you can help with this but my s3 update fails on 26% whilst trying to install the new update. I have tried a few times and the same happens every time. When I connect to Kies I don’t get any notification of new update available. hope you can help. thanks

    • http://www.jayceooi.com Jayce

      Hi Rob, upgrade to latest Samsung Kies. Dsable firewall and antivirus. Try again see.

      • Rob

        Hi Jayce, thanks for the reply, I tried what you said but still the same issue. I am on an unlocked phone on the t-mobile network. I have factory reset my phone then tried again but still, the same thing happening at 26%

        • http://www.jayceooi.com Jayce

          Hi Rob, please consult Samsung Support in this case.

  • billy

    my samsung kies stated it cannot connect the device GT i9300. how do i solve it?

    and when i click ‘update’ on my phone, it said ‘access to the software update service is provided to users in the order in which they request it. try later’

    so how can i update to JB 4.1? currently 4.0.4 pls help

    • http://www.jayceooi.com Jayce

      Sorry billy, no idea about Samsung Kies issue. Please consult Samsung Support.

      As for OTA update, try again tomorrow.

      • billy

        ive been trying OTA update for the past few days, it kept giving that sentence.

        • http://www.jayceooi.com Jayce

          Hmm… Please consult Samsung Support in this case.

  • Paulette

    I used Kies to download pictures of my house after the Hurrican Sandy! I really needs these pictures for insurance and now they are gone off the phone and Kies only shows upload and Instagram pics. All the camera pictures are gone!! Please help! How can I get the back , are they saved on my computer somewhere???

    Thank you

    • http://www.jayceooi.com Jayce

      Hi Paulette, please consult Samsung on this issue. I am not sure where they were stored.

  • Paulette

    I was incorrect, turns out my husband accidentally deleted them from his phone. He only has internal storage, please tell me there is a way to retrieve them.

    • http://www.jayceooi.com Jayce

      Really sorry to hear that, Paulette. No idea here too. Do consult Samsung Support. They might able to help.

  • Prabhu

    Hi,
    I recently bought a Samsung S3 (North American Version – SGH-I747M) and it is rooted already. I have two issues on my mobile.

    1) When I am trying to connect my S3 through Kies, it will not recognize my mobile. I tried several ways. (enable USB debuggin/Disable) but no luck.

    2) I couldn’t update my mobile software.

    Is there anything wrong on my mobile. Please help me on this.

    • http://www.jayceooi.com Jayce

      Hi Prabhu, please consult your seller or Samsung Support.

  • bambang

    Hi,

    I bought Galaxy SIII from Hongkong but using it in Indonesia. Few days ago, I downloaded small patches (around 20MB) and it changes the baseband version to XXLH1.
    AP: I9300ZSBL1
    CP: I9300XXLH1
    CSC: I93000ZSBL1

    Can I change my firmware to Indonesia/Singapore/Malaysia firmware, so I can get Jelly Bean Update?

    • http://www.jayceooi.com Jayce

      Should be yes. You can install Jelly Bean directly.

      • bambang

        Thanks alot.

  • Shanil

    Hi Jayce,
    I recently bought a GS3 GT-I9300, rooted it but still in stock recovery and stock firmware (ICS). Few days back I got the OTA Jelly Bean update notification, so I tried updating it. The update downloads the necessary files and runs through the update process and finally requests me to reboot the device. Once that’s done, I get a update failure notification. Still in ICS.

    So then I tried updating through Sansung Kies, it shows me that there is a new update. When I continue it gives a couple of warnings..one of which is “Devices that have been rooted or modified with customized software may experience a failure during the upgrade process”.
    Do you think this will be a problem?. Will it be safe since it anyway goes into Odin mode,, Or do I have to manually update to JB using Odin?.
    Many Thanks in advance!

    Shanil

    • http://www.jayceooi.com Jayce

      Hi Shanil, better consult Samsung Support to help you upgrade firmware since yours still in stock.

  • hazua

    Hi Jayce,
    I cannot view my message. It’s keep on mentioning “Unfortunately,Messaging has stopped”
    How to solve this?? please assist.
    Thanks

    • http://www.jayceooi.com Jayce

      Hi hazua, you can try to factory reset see.

  • chinmay

    hi i m having problems wid backup of my data via kies can any1 help me how can i backup my data…

    • http://www.jayceooi.com Jayce

      Hi chinmay, please consult Samsung Support.

  • ashwin

    kies is not detected my SGS3 model name why???
    and how can i do help me

    • http://www.jayceooi.com Jayce

      Hi ashwin, did you install custom ROM or root your SGS3?

  • http://www.youtube.com/ak47n Amjad Khan

    hi my s2 galaxy is not starting up properly?
    it goes from the samsung logo screen to the service provider screen and then it just keeps doing that , this is in start up mode when u turn on the fone.
    ive tried clear cache by holding the 3 buttons and selected ” clear cache ” and thats all,…so i still have not come across a resolution…

    im going to samsung customer care to deal with this…do u know if i can get all my data back ??….

    thanks
    amjad khan…..uk, london

    • http://www.jayceooi.com Jayce

      Sorry Amjad, I don’t think you can get data back unless you can access to Android OS.

  • Danny Ishac

    Hi Please i need a help!!!!! i just finish upgrade my firmware via kieas wi fi, but in my s3 , once i open about device , “software update ” is not showing at the top , only “status” and i have ANDROID VERSION 4.0 , PLEASE HOW I CAN GET SOFTWARE UPDATE to 4.1 .

    • http://www.jayceooi.com Jayce

      Hi Danny, not all region has Jelly Bean firmware yet. Please consult Samsung Support for detail.

      • Danny

        Sorry for more question please ,

        I live in Congo . somebody has bot my phone s3 from dubai , if i go settings -about device -i can not see at the top ” SOFTWARE UPDATE i only see STATUS . please can u inform me why and do my s3 has problem
        thank u

        • http://www.jayceooi.com Jayce

          Sorry Danny, I am not too sure about this issue too. Better consult Samsung Support.

  • Pam

    OK, I have tried the Jelly Bean Firmware upgrade through Kies and it goes through the beginning process and the minute the first download screen pops up it disconnects my S3 from Kies and then when it gets to 100% it automatically closes Kies without downloading to phone. What is happening??

    • http://www.jayceooi.com Jayce

      No idea, Pam. Try on other PC see. If still cannot, please consult Samsung Support.

      • Neesh

        Did you ever figure out the problem??? I’m having the same issue right now.

  • Sa’ad Ahmed

    Hi Jayce,
    I have been trying to upgrade my S3 to jellybean but OTA shows no update available and Kies shows that the firmware is the latest one.
    But I am still on ICS.
    I have bought my S3 from Australia but I am using it in India.
    Could that be a problem?
    Thanks.

    • http://www.jayceooi.com Jayce

      Hi Sa’ad, there is no Jelly Bean firmware for Australia yet.

      • Sa’ad Ahmed

        Oh.
        I had read on some site that it was.
        Will have to wait a little more I guess.
        Thanks.

  • Julissa

    new to this but i connect my s3 to kies and nothing shows up saying to upgrade.

    • http://www.jayceooi.com Jayce

      Then you might are using the latest firmware for your region.

  • Avesta

    hi, i havent received any update yet why.. what could be the reason???

    • http://www.jayceooi.com Jayce

      You are using the latest version in your region.

  • http://www.twitter.com/_bubbleboi JP

    Hi, I’m such a newb at all this. I just wanted to know what will happen if I flash an official firmware on my phone thru Odin… Am I still eligible for future OTA updates or not any more?

    • http://www.jayceooi.com Jayce

      Yes, for official firmware.

  • Fernando

    im upgrading my sg3 to 4.2 using kies and i have pretty fast internet. its been stuck at 56% for an hour now. what do i do?

    • http://www.jayceooi.com Jayce

      Hi Fernando, re-try again.

  • Neesh

    Hi everyone I’m going crazy over here trying to update my Att S3 to jellybean through kies. I downloaded the kies program on my windows 7 starters edition. Everything goes smooth til I get to the preparing firmware update window. It downloads 100% then the download window closes and the kies program closes. Nothing happens please help

  • julie

    hi
    i am trying to update my sg3 using samsung kies. evrything was fine but when i get to “firmware update progress”. it takes more than 10 minutes to move up a percent. now i am stuck on 9% though it took 2 hours as a whole and an complete hour in this stage for only 9%. i wonder how long does it take to update completely. the problem is with my internet connection. the speed is 0.48mbs. i dont know what to do and i don’t have the patience to wait.
    shall i disconnect it?
    what would hapen if i do so?

    please answer as soon as possible.

    • http://www.jayceooi.com Jayce

      Hi julie, did your phone boot into Odin Download mode?

  • Marian

    Your device’s curent firmware version is not suported to update firmware via kies
    curent firmware version : PDA:LF2 / PHONE:lf2 ?CSC:LF2 (DBT)
    im on 4.04
    someone can help me with some info? cant update via kies and cant update via phone
    never root the phone

    • http://www.jayceooi.com Jayce

      Hi Marian, did you install other region / custom firmware?

  • marian

    I din only automatic update in Cyprus . Now im in Romania

    • http://www.jayceooi.com Jayce

      Hi Marian, please consult Samsung Support in this case. You should be able to update it even in other region.

  • Johannes

    Hi Jayce,

    For some reason I kept on getting notification that there is a software update but every time my phone reboots, it just fails!

    I tried kies but it just says that I’ve the latest udpate, which can’t be, my friend has one too and he made the update and I can clearly see the difference.

    Help please.

    It’s been like this since I bought it in October. I’m frustrated w/ this phone.

    • http://www.jayceooi.com Jayce Ooi

      Hi Johannes, did you install custom recovery?

      • Johannes

        Hi Jayce,

        Thanks for your prompt response.

        I don’t think I installed it. I got that failure on the update few days after I bought the phone.

        • http://www.jayceooi.com Jayce Ooi

          You should be able to update it then. Please consult Samsung Support for help.

  • Johannes

    noted!! thanks

  • Alejandro Lozada

    Hello Jay,
    I’m trying to update my GS3 (GT-i9300 from AFR region) using OTA, but keep getting the following message:

    “! Software update
    Access to the software update service is provided to users in the order in which they request it. Try later.”

    Upon attempting the update through KIES (for Mac, ver. 2.0.0.12123_7 running on Mountain Lion OSX 10.8.2, both on an iMac and a MacBook Pro), KIES recognizes my device, then warns me of the software update. But when I click on the update button, it ALWAYS “loses connection” with the device, and does not even download the firmware. I don’t know what else to do (have tried clearing data and force stopping google services framework to force the OTA as well).

    Any recommendations?
    Thanks in advance!!!

    • http://www.jayceooi.com Jayce Ooi

      Hi Alejandro, make sure that firewall and antivirus are turned off when using Samsung Kies. If still cannot, please consult Samsung Support.

      • Alejandro Lozada

        Hi Joyce!

        Thanks for the quick reply. I did that, and also followed some of your advice from other comments as to fully charging the battery AND using the original Samsung cable. Not sure why that would matter (was using my Mophie pack usb cable) and presto –that did the trick on Kies. Now running 4.1.2

        Thanks!!

  • courtney

    i am also experiencing the upgrade getting stuck at the downloading upgrade components portion, it hits 100% and just locks up. i have to shut down the whole program using task manager.
    i believe the main problem is my very slow laptop, but is there settings i should be changing on my phone to get this thing to run? all the developer options are turned off.

    • http://www.jayceooi.com Jayce Ooi

      No settings on phone required. Just plug into computer and upgrade.

      • courtney

        yeah, its not working. i let it sit there for over an hour friday night and it was just locked up.
        Could microsoft security essentials be blocking it? i have that at home and at work, if thats a possibiltiy it would probably stick at work also.

        • http://www.jayceooi.com Jayce Ooi

          Hard to say. You can disable it and try to update again.

          • courtney

            It worked like a champ on my work pc. Even the kies program itself worked a hundred times better on my work pc as opposed to my laptop.
            Thanks for all your help.

  • Arun

    I tried this for my Galaxy S2. My PC got crashed after downloading the firmware. Now Iam not getting the firmware update option. It Says that I got the new version of the firmware. How could I update it again.?

    • http://www.jayceooi.com Jayce Ooi

      Try uninstall Samsung Kies. Install back. Then try again see.

  • tara

    i have tried so many times to update my Samsung s3 through kies and it just wont do it.. it takes so long to prepare for firmware upgrade and it said it had completed 100 percent then went off.. keeps saying that my phone is connecting all the time,, please someone help!!!

    • http://www.jayceooi.com Jayce Ooi

      Hi tara, disable antivirus software and firewall. Then try again.

      • aaron ram

        this didnt work, i’m having the same problem…any suggestions?

        • http://www.jayceooi.com Jayce Ooi

          Hi aaron, try on other PC then.

  • mohammed

    hi,after recharging my s3 19300 my phone is in power on and off mode continueslly not able to call in betwwen it gets switched off and then restart again will software update solve my problem

    • http://www.jayceooi.com Jayce Ooi

      Hi mohammed, try factory reset first.